Dear Valued Dedipath Customers,
I wanted to personally reach out to you with heartfelt concern and a commitment to maintaining our professional relationship.
I have been actively engaging with a wide network of industry leaders and vendors, seeking the best possible solutions that align with your needs. While none of us anticipated finding ourselves in this predicament, please rest assured that every effort is being made to ensure a smooth process for you.
In light of the developments, I wanted to share some crucial information regarding the services you currently enjoy with us, as well as potential alternatives and partnerships.
Bare Metal Customers:
Your data’s security is of paramount importance. To that end, I strongly advise you to initiate an immediate backup of your valuable data. We have engaged with Limestone Networks, who are ready to offer exclusive heavily, discounted bare metal backups. Moreover, they are equipped with immediately available bare metal capacity to address any urgent requirements. Limestone Networks has agreed to assist with migration costs for our valued customers. I encourage you to reach out to Limestone Networks at your earliest convenience. You can contact them via email at sales@limestonenetworks.com or engage with their live chat feature at limestonenetworks.com.
Colocation Customers:
For our esteemed colocation customers, I urge you to prioritize the safeguarding of your data by initiating backup procedures without delay in which Limestone Networks backup solutions can help. In this regard, I have personally engaged with Evocative, who have expressed their willingness to directly accommodate our customers. This includes a range of services, from single-slot colocation to full rack and multi-rack solutions. To address your immediate colocation needs, please connect with the relevant parties below:
Full Rack/Multi Rack: jsemmens@evocative.com
For Less Than Full rack: Support@evocative.com
Regarding Flexential locations we are working with Flexential and have a verbal that they will not be shutting down services and will work with our customers to accommodate colocation services and or equipment retrieval. We will have a follow up email later today with an additional update.
As we navigate through this challenging period together, I want to extend my deepest gratitude for the loyalty and trust you have placed in DediPath. While the current circumstances are not what any of us anticipated, I want to reassure you that we are fully committed to taking care of our customers to the best of our abilities.
If you have any questions, concerns, or require further assistance, please do not hesitate to reach out to our dedicated support team.
以下为机器翻译：
尊敬的 Dedipath 客户，
我想亲自与您联系，表示衷心的关心并致力于维持我们的专业关系。
我一直在积极与广泛的行业领导者和供应商网络合作，寻找符合您需求的最佳解决方案。虽然我们没有人预料到自己会陷入这种困境，但请放心，我们正在尽一切努力确保您的流程顺利。
鉴于事态的发展，我想分享一些有关您目前在我们这里享受的服务的重要信息，以及潜在的替代方案和合作伙伴关系。
裸机客户：
您的数据安全至关重要。为此，我强烈建议您立即备份您的宝贵数据。我们已与 Limestone Networks 合作，他们已准备好提供独家的、大幅折扣的裸机备份。此外，它们还配备了立即可用的裸机容量来满足任何紧急需求。 Limestone Networks 已同意协助我们尊贵的客户支付迁移费用。我鼓励您尽早联系 Limestone Networks。您可以通过电子邮件 sales@limestonenetworks.com 与他们联系，或使用 Limestonenetworks.com 上的实时聊天功能。
主机托管客户：
对于我们尊敬的托管客户，我敦促您立即启动备份程序，优先保护数据，Limestone Networks 备份解决方案可以提供帮助。在这方面，我亲自与 Evocative 进行了接触，他们表示愿意直接接待我们的客户。这包括一系列服务，从单插槽托管到全机架和多机架解决方案。为了满足您当前的主机托管需求，请与以下相关方联系：
全机架/多机架：jsemmens@evocative.com
对于未满机架的情况：Support@evocative.com
关于 Flexential 地点，我们正在与 Flexential 合作，并口头表示他们不会关闭服务，并将与我们的客户合作以提供托管服务和/或设备检索。今天晚些时候我们将收到一封后续电子邮件，其中包含额外更新。
当我们共同度过这个充满挑战的时期时，我想对您对 DediPath 的忠诚和信任表示最深切的感谢。虽然目前的情况出乎我们所有人的预料，但我想向您保证，我们完全致力于尽最大努力照顾我们的客户。
如果您有任何问题、疑虑或需要进一步帮助，请随时联系我们的专业支持团队。
